One business number.
Your whole team on it.
Telo puts your company’s phone numbers on every teammate’s iPhone. Text and call customers from the number they already know, see who’s handling each conversation, and make sure no message goes unanswered.
- ✓ Shared texting & photos
- ✓ Calls ring the whole team
- ✓ Web dashboard for admins
No more personal cell numbers
Customers text and call your business number, not someone's personal phone. When people change shifts or leave, the number and its history stay with the company.
No more “did anyone reply?”
Everyone sees the same inbox. Needs reply and Follow up badges show what's waiting, and claiming a conversation tells the team you've got it.
Fewer missed calls
An incoming call rings everyone assigned to that number at once, so the first person free picks up — on their iPhone, wherever they are. Any call nobody gets to shows up in the team's call history.
Shared texting
One inbox for every customer conversation.
Every text to your business numbers lands in a shared inbox on each teammate's iPhone. Reply from the business number, see who said what, and keep the whole history in one place.
- ✓Needs reply and Follow up badges, so nothing waits too long
- ✓Claim a conversation so teammates know you're on it
- ✓Each reply shows which teammate sent it
- ✓See photos, videos and files customers send
- ✓Name your customers and keep team notes everyone can see
- ✓Push notifications the moment a customer writes
Customer context
Everyone knows the customer, not just the last person who talked to them.
Names and notes are shared across the team. Whoever picks up the conversation next sees the gate code, the preferred time and every past message — without asking around.
- ✓Shared contact names across every number
- ✓Internal notes customers never see
- ✓Full message history, even when teammates change
Team calling
Your business line rings in everyone's pocket.
Incoming calls ring every teammate assigned to the number, right on their iPhone lock screen. Call customers back from the business number — never your personal one.
- ✓Rings up to ten teammates at once; first to answer takes it
- ✓Choose which company number to call from
- ✓Turn off ringing for a number when you're off duty
- ✓Call history with who answered and for how long
- ✓Optional call recording and voicemail detection
For admins
Run your phones from one dashboard.
The Telo web dashboard is where admins add teammates, hand out numbers and set the rules. Your team also gets the full inbox and call history on the web when they’re at a desk.
Your numbers, connected for you
We connect the business numbers your customers already use to Telo. You decide who on the team uses each one.
Assign who uses what
Give each person one number or several. Numbers can be shared by as many teammates as you like.
Roles and permissions
Start with Administrator and Member, or create your own roles that decide who can manage the team, change settings or listen to recordings.
Call recording
Turn recording on per number, with or without a “this call may be recorded” notice. Recordings stay private to your company.
Voicemail detection
See when an outgoing call reached voicemail instead of a person, right in the call history.
Call forwarding
Need a number's calls to go to another phone, like an answering service or a front desk? Ask us and we'll forward them for you.
Getting started
Up and running, with our help.
- 1
Set up your company
We connect your business numbers to Telo and create your admin account.
- 2
Invite your team
Add teammates from the dashboard and choose which numbers each person can use.
- 3
Start answering
Your team signs in on their iPhones. Texts and calls to your numbers start arriving right away.
FAQ
Questions, answered.
Do my customers need to do anything differently?+
No. They keep texting and calling the same business number. Replies and calls from your team come from that number too, so customers never see anyone's personal phone number.
Can I keep my existing business number?+
In most cases, yes. Talk to us about the numbers you have today and we'll help you get them connected to Telo.
What phones does Telo work on?+
The Telo mobile app is for iPhone. Your team can also read and reply to conversations, and review call history, from the web dashboard on any computer.
What happens when two people reply at once?+
Every conversation shows who's on it. Claim a conversation to tell the team you're handling it, and each message shows which teammate sent it, so there's never any guesswork.
Can one person work for more than one business?+
Yes. One sign-in can belong to several companies. Switch between them from the app, and the app icon badge counts what's waiting across all of them.
Can I send photos and files?+
Yes. Photos, videos and files customers send show up in the conversation on the app and the web dashboard. To send one back, attach it from the web dashboard.
Is my data private?+
Each company's conversations, contacts and recordings are kept separate from every other company's. Inside your company, people see only the numbers they use, and only roles you allow can listen to recordings. See our Privacy Policy for details.
Give your team one number to answer.
Tell us about your business and the numbers you use today. We’ll get you set up.
Request access